FAQs
Frequently Asked Questions
How do I place an order?
Just add items to your cart, go to checkout, and follow the steps to complete your purchase.
Do I need an account to shop?
No, you can check out as a guest, but creating an account makes tracking orders easier.
Can I change or cancel my order?
You can change or cancel within 1 hour of placing it. Contact us quickly.
How do I use a promo code?
Enter the promo code at checkout in the “Discount Code” box and click Apply.
Is there a minimum order amount?
No, there’s no minimum—order as little or as much as you like.
How much is shipping?
Shipping is free on orders over $50. Under $50, it’s a flat $5.95.
How long does delivery take?
Orders usually arrive within 3–7 business days, depending on your location.
Do you offer express shipping?
Yes! Choose express shipping at checkout for faster delivery in 1–3 business days.
Can I track my order?
Yes, we’ll email you a tracking link once your order ships.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Is it safe to enter my card online?
Yes, we use secure SSL encryption to protect all payment information.
When will my card be charged?
Your card is charged when your order is confirmed and processed.
Do you offer payment plans?
Yes, you can choose interest-free installment options through Shop Pay at checkout.
What’s your return policy?
You can return unused items within 30 days for a full refund.
How do I return a product?
Contact us to request a return label. Pack the item and drop it off at any USPS location.
Are return shipping costs covered?
Yes, return shipping is free on all eligible items.
When will I get my refund?
Refunds are issued within 5–7 business days after we receive your return.
Can I exchange an item?
We don’t offer direct exchanges. Please return the item and place a new order.
Are your products eco-friendly?
Yes, many of our household items are eco-friendly and made from sustainable materials.
Do you restock sold-out items?
Yes, we restock popular items regularly. Sign up for restock alerts on the product page.
How do I know if a product is in stock?
If you can add it to your cart, it’s in stock and ready to ship.
Can I get help choosing a product?
Sure! Contact us and we’ll help you pick the right items for your needs.
How do I contact customer service?
You can reach us by email or live chat from 9 AM to 6 PM EST, Monday to Friday.
Do you offer support on weekends?
We offer limited support via email on weekends. Full support resumes Monday.
Where is your company based?
We’re proudly based in the United States and ship from local warehouses.
Need Help?
Need help finding the perfect household solution?
Our support team is just a message away!